Terms And Conditions of Sale


The Terms and Conditions of Sale govern the contractual relationship between the customer site users and www.hygiops.com Hygiops, located at Rua Fasto Figueiredo, n° 121, Birre, 2750-229 Cascais, Portugal and the number of people collective 509 142 206.

The general conditions of sale shall be interpreted and applied in light of applicable law.

The validation of the request by the client user, determines the automatic acceptance of the general conditions of sale.

Order your product:
The order is made via Internet, the site: www.hygiops.com, fax (+351 214 821 464) or telephone (+351 214 834 192), 24/24h and 7 / 7 days.
The customer will receive, by e-mail, to confirm the request. If you have questions or want to customize your order may come into contact with our services by e-mail; info@hygiops.com or phone + 351 214 834 192 or + 351 214 821 464.
When the user request is being processed will receive a message with the inscription: "To be processed” and when it is sent will receive another message indicating" Dispatched ".

How to make your request?
Found the article you want to order? I already found all its features, size, color ...? So may click on the "Add to Cart" located on the "Bottom of the article," right after the price. Your article will be added to the shopping cart.
Found the article, place your order, but made a mistake or want to quit? On the shopping cart you will find a button "Next to the claim" with the word "Remove the article of the shopping cart by clicking on the button, the item ordered will be subtracted from the cart. You can continue to browse through our online store and buy other items you are interested, which can add to the shopping cart.

Completion of purchase:
Want to complete the purchase? So in your shopping cart, click on the "Pay". You will be prompted for some information needed for the order you place is processed. You have to choose the place of delivery, method of shipment and payment method. If you are not registered in Hygiops, then you must register, fill in your details, name, address, etc..
Your order is complete after this last step.

Sales prices are indicated in Euros, which is additional tax at the statutory rate.
Delivery charges are paid by the client in cases of purchases to the tune of € 500.00 (hundred euros), and are charged at the end of the application, depending on the selected products from the areas where they are sent and form of payment.

-If you are abroad, except Spain, the final price will be communicated by e-mail to the customer.
- Everything that relates to products and shipping costs relates only to Portugal and Spain.

The delivery of an application vary between two and 10 days. If there is urgency in placing the order we ask that this is the statement by e-mail or at time of order, in the "Comments to the order and delivery". In this case, we will review with the client how best to make you get the application on the date you want.
The Hygiops regards the delivery of an application since it is available. Remember that our store sells imported products which may vary somewhat on its availability.
In the event of an ordered product is not available, the Hygiops will contact the customer by email or by telephone within 2 working days from the date of the application in order to inform about the new deadline of product.

Delivery options:
Products purchased on the Site are delivered in Portugal and abroad in the address that the client state at the time of purchase.

Our orders are sent by carrier.
Should the Customer be interested in other form of transmission is contact with our services, e-mail or phone.
In case of non-receipt of the order in due time, the customer should contact the Office of Customer Service Hygiops. During this period no refund will be made, it will have to be checked and confirmed the loss of the order.
If you receive your order by a carrier, the customer has the right, on receipt of your order, you open the package to verify that the product complies with what was requested and free of external defects. If the product is not one that was asked or visible defects, we encourage you to refuse delivery, complete the form provided for this purpose and return the product to the carrier, which is responsible for the return.

You must also send an e-mail within 2 working days describing the problem to the Customer.

What to do at the time of delivery:
1. Verify that the package is in perfect condition.
2. Open the package delivery man asking to wait for the check (this is a customer right).
3. Verify that the product complies with the request made and if it does not show visible defects. In case you all as to accept the delivery.
4. If there is any non-compliance, to be a bug in the product requested is a visible defect, refuse to return and complete the form designed for such cases, pointing out the problem.
 5. Restoring the container (s) (s) and all its contents to the delivery (carrier).

You may make payment of 4 ways:
Buy online with credit card using the system Moneybookers (faster), Bank Transfer, ATM or Counter-delivery.

Payment by credit card:
. Credit cards accepted are contracted by the Moneybookers: VISA, Mastercard, American Express and Discover.

When you click to finalize your order, and when you choose to pay Moneybookers, the Customer is redirected to the secure payment site Moneybookers (link) to make the payment. If you are already Moneybookers customer data will be required to pay the order and for their registration. If you are a new customer will need to register on the site of Moneybookers and from that moment is apt to make their purchases using a secure form of their credit cards.
At the end of the payment will be reassigned to the Hygiops to finalize your order.
Receive email confirmation of your order and payment confirmation Moneybookers.
If for any reason you are unable to fulfill your order is made to refund the full amount paid directly into your Moneybookers account and used the card or, as its option, may keep this value in credit to your checking account to a future purchase .
These movements can be checked immediately in your Moneybookers account www.moneybookers.com entering your login information.

Payment by bank transfer
1. The transfer must be accomplished within 1 (one) week from the time it was made to order. After this period, the order will be canceled. NIB that should be used for the transfer is as follows: 0010 0000 45788470001 62, BPI - Banco Portugues de Investimento.

For international transfers must use IBAN: PT50 0010 0000 4578 8470 0016 2. BBPIPTPL.
2. After making bank transfer should be sent a copy of the receipt by fax +351 214 821 464 or by e-mail (info@hygiops.com) indicating the order number.
3. Once confirmed the payment, the Hygiops will forward the order to the address indicated, which may take 5 days.


  1. 1.        You may pay for your purchases by sending the collection: means that the payment will be made when you receive your order directly to Carrier.


Sending the recovery takes place only in Portugal.

-If the customer use the payment system Moneybookers (Credit Cards), Bank Transfer or ATM will have a 10% discount on the baseline;
-If the customer use the payment system against-delivery will have a discount of 5% over the baseline;
- Buying an amount exceeding € 2500.00 will have an extra 10%, which may accrue to other discounts.

Returns and Refunds:
To exercise the right of withdrawal, the Customer will have to return by registered post within 15 (fifteen) days from receipt of order, all material received. This material must be new and complete and the products must be returned in original packaging along with your note back.
If the product has been damaged, the customer will not be refunded. This right of withdrawal shall be exercised without any other cost except shipping charge that is charged to the customer. The customer will be reimbursed by bank transfer if payment by bank transfer. In case of payment by credit card, the refund will be made on the card itself and can be checked the next card bill or if the payment is made by e-card (MBNET), the refund will be made directly from your bank account. After the technical evaluation of the refund is made within 20 days.

For the return of the package, the customer must return the product by mail (or by another carrier)


HYGIOPS – Equipamentos e Produtos de Higiene, Lda, Rua Fasto Figueiredo, n° 121, Birre, 2750-229 Cascais - PORTUGAL

The costs related to product returns shall be borne by the Customer, with the exception of returns resulting from damaged goods or defective.

It is given the designation of Hygiops Newsletter, the e-mailings, promotional offers, newsletters and institutional information about the company or client, sent directly to the inbox of the user.
You have the possibility to subscribe to the newsletter, being automatically recorded from the moment you make your first order or your first request catalog online.
You can access and modify your data at any time in "My customer account and manage your subscription to the newsletter" My newsletters.